Continuity and Improvement
The ITS Deployment Guidelines define explicit criteria – that deployments have to fulfil regarding harmonisation – and provide best practice examples. Road operators who are deploying ITS services as well as interested stakeholders are supported via a dedicated ITS Deployment Guideline website, a professional helpdesk and a user support facility implemented and performed by the EIP+project. Starting in January 2016 the EU ITS Platform will continue this important task, again co-funded by the European Commission. The deployment guidelines documents themselves are structured into two main parts. In Part A “practitioners” (deployment, operation…) find the requirements for a harmonised deployment of core ITS services on the European road network. Part B includes optional features and additional information, in particular examples of best practice. Annex A contains a checklist for self-declaration of compliance with the requirements for ITS service harmonisation. In order to improve the ITS Deployment Guidelines 2012, road operators took the initiative to monitor and collect feedback from the application of the guidelines in national projects. In a first step the EIP project provided essential post-processing steps to improve the usability of the guidelines in ITS deployments and to reflect the initial experiences and feedback gained since their release at the end of 2012. The follower EIP+work programme had on one handthe goal to monitor and collect feedback on the application of the guidelines in the ITS corridors and in other co-funded implementation projects, and on the other hand to consolidate reporting of the results, lessons learned and best practice concerning the requirements in the guidelines on a European scale. Up to 2014, the EasyWay Deployment Guideline development and evolution were driven and conducted by national ITS-experts as an engineering exercise. EIP+provided an opportunity to benefit from feed back of field application of the guidelines and assessment from practitioners in the real-world (probably more than 100 ITS implementation projects). Everybody who is interested in the ITS Deployment Guide lines or wants to benefit from current best practice can be kept up to date via the website dg.its-platform.eu. The site informs on current and important activities and updates via a highlights section. Users are also able to download the latest guideline releases and corresponding information in a Library that is publically accessible without any need for a registration.
User Support & Helpdesk and Best Practice are strongly related to each other and form complementary elements in the interaction between the team that creates and maintains the ITS Deployment Guidelines and the prac titioners in the field who actually use the guidelines in their ITS deployment projects. User Support & Helpdesk is essentially the ‘downstream’ tool that enables the ITS deployment projects to effec tively and efficiently apply the guidelines. ‘Downstream’ describes the flow of information here, not necessarily the interaction pattern. Indeed most interaction on this information flow will be triggered by users, asking for help and support on issues encountered when applying the guidelines in practice. On the other hand, Best Practice is the feedback derived from users reporting their practical experience when applying the guidelines for harmonised ITS deployment. In order to provide good support to the practitioners in their real world deployments within the 5 corridors, a professional helpdesk and user support has been set up. The basic concept is twofold and consists of:
- a professional ticket system
- and a forum
Using the EasyWay ticket system, ITS Deployment Guideline users are able to ask guideline specific questions. These will be considered by the Deployment Guideline Overall Coordination as initial contact point and first level support, who will then decide whether the respective deployment guideline coordinator as second level support has to be contacted in case of specific technical questions. Besides the helpdesk, users are able to use the ITS Deployment Guidelines Forum. The forum allows to describe issues and discuss best practice related to specific ITS Deployment Guidelines. It provides also a community platform which allows users/practitioners to propose Deployment Guideline improvements or further subjects for future consideration.
To download the ITS Deployment Guideline brochure open the following link:
For any additional information and details please contact:
URSA MAJOR Coordinator